Early in 2004 an ISO 9001 organisation undertook a project to replace its existing ACT system and a large number of diverse spreadsheets and legacy data with a single sales and marketing database. Along with Contact Anywhere, numerous options were considered including upgrading ACT, and alternative solutions from vendors such as Goldmine or Sales Logix

Contact Anywhere was selected for its thin client, ease of use, integral disaster recovery and easy-to-use Microsoft export functionality.

The Marketing Manager, a former database trainer and consultant, comments:

I have been very pleasantly surprised at the reliability and functionality of the Contact Anywhere solution. Aside from the great flexibility of having data that can be accessed anytime, anywhere and via any internet browser, I have found that the format and layout very simple to use and, more importantly, very easy to teach others. Many of our staff have only a basic level of database literacy, but all those trained were operating the basic functions and features in under an hour.

Ease of use, simplicity and performing exports to Microsoft packages such as Word and Excel were key drivers in our selection criteria. Contact Anywhere not only delivers this functionality but also delivers it very quickly - running queries on several hundred thousand records in a matter of seconds!

Thee are additional benefits of 24:7 access, a disaster recovery option included as standard and removal of all the pains associated with data back-ups and maintenance.

Support has been swift and thorough where technical queries or enhancements are concerned, and after 6 months use - still no errors, bugs or interruption in service can be reported.

In terms of value for money, I would normally expect a solution such as this to carry a price tag of at least 5 times that currently being charged.